Terms of Use & Privacy Policy

1. Introduction

Welcome to World Vision Cambodia’s official website. By accessing or using this website, you agree to be bound by these Terms of Use and our Privacy Policy. This document governs your relationship with World Vision Cambodia regarding online donations, communications, and data usage.

2. Use of Website

This site is intended for individuals and organizations interested in supporting our mission through donations or engagement. You agree not to:

• Interfere with site security or accessibility.
• Attempt unauthorized access to donor databases or secure systems.
• Use the site to distribute spam, malicious code, or exploitative content.

3. Donation Terms

• All donations are voluntary and used for the designated purpose or similar initiatives when projects are fully funded.
• Donations may be recurring or one-time.
• Secure payment processing is handled by authorized third-party gateways (e.g., ABA PayWay, WingPay, Visa/Mastercard).
• You will receive an email confirmation after each donation.

4. Collection of Personal Information

We may collect the following personal information when you interact with the site:

• Postal Address (optional)
• Donation details and history
• Credit/Debit Card information (handled via secure third-party)
• Preferences (e.g., newsletter opt-ins)
• IP address, device ID, and browsing behaviour via cookies

This information may be collected via:

• Donation forms
• Newsletter sign-ups
• Surveys or campaign registrations
• Cookies and tracking pixels

5. Use of Your Data

We use your data to:

• Process donations
• Respond to donor inquiries
• Send program updates, newsletters, and campaigns (only if opted-in)
• Understand supporter behaviour to improve campaigns
• Ensure internal financial and audit accountability
• Comply with Cambodian NGO registration and taxation laws

Your data will be protected, not be sold, rented, or disclosed to unauthorized third parties.

6. Data Storage and Security

• Your data is stored in encrypted databases managed by World Vision International.
• Only authorized personnel with confidentiality agreements have access.
• Our systems comply with Safeguarding Data Protocols.

7. Use of Cookies & Tracking Tools

We use cookies (Google Analytics, Facebook Pixel) to understand how users interact with the website.
This data is anonymized and used for:

• Site performance optimization
• Ad retargeting (e.g., Facebook Ads, Instagram Boosts)
• Measuring engagement with campaigns

You can manage or disable cookies via your browser settings.

8. Third-Party Service Providers

Your data may be securely shared with trusted partners who support our operations:

• Payment processors (e.g., WingPay, ABA PayWay)
• Email campaign platforms (e.g., Mailchimp)
• CRM & analytics platforms (e.g., Google Analytics)
• Legal and audit firms (for compliance and reporting)

Each partner is contractually obligated to maintain confidentiality, data integrity, and compliance with World Vision’s data protection principles.

9. Digital Advertising and Retargeting

We may use anonymized data for digital fundraising and awareness campaigns.
Examples include:

• Google Ads
• Facebook/Instagram Ads
• YouTube or TikTok engagement ads

We do not share personally identifiable data with advertisers. These tools rely on browser cookies or aggregated segments (e.g., “supporters of children’s charities in Cambodia”).

10. Children’s Data Protection

We do not knowingly collect personal data from children under the age of 18. All Community Sponsorship data featured on the site is anonymized or displayed with prior consent in accordance with World Vision’s Child Protection Standards.

11. Consent & User Rights

We may use anonymized data for digital fundraising and awareness campaigns.

You have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion of your data
• Withdraw consent from any communications
• Opt out of newsletters, emails, or digital tracking

To exercise your rights, please email: contact_cambodia@wvvi.org

Response time: within 10 business days.

12. Opt-in Communication

You will only receive newsletters, campaign updates, or invitations if you have opted in. You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

13. Intellectual Property

All content, images, videos, logos, and designs are the property of World Vision Cambodia or its licensors. You may not reuse content without written permission.

14. Limitations of Liability

World Vision Cambodia is not liable for:

• Third-party payment service outages
• Donation misplacement caused by user error
• Technical website disruptions
• External link content or security

15. Policy Updates

This Terms of Use and Privacy Notice may be updated to reflect legal, operational, or campaign-related changes. Last revised date will be listed at the top. Continued use of the site indicates acceptance of the updated policy.

16. Governing Law

This agreement is governed by the laws of the Kingdom of Cambodia. Any disputes shall be resolved in Cambodian courts.

17. Contact  Information

For general questions, data requests, or complaints:

Email: contact_cambodia@Wvvi.org

Tel: (+855) 23 216 052

Address: GIA Tower, 27th Floor, Street Sopheak Mongkol Rd, Phnom Penh 12301